Therefore you should no more use the firstname.lastname@example.org alias (DSA members only). The email@example.com mailing list (DSA + local admins) is also scheduled for removal. Instead you should mail firstname.lastname@example.org making sure to put “Debian RT” somewhere in the subject (crude but working spam prevention). By default, your ticket ends up in a private incoming queue. Up to now only DSA members had access to those queues. They moved most tickets in the public queue but it happened several times that this simple administrative burden took several weeks.
Since a few days, Matt Taggart and myself have been granted RT accounts with required privileges to handle tickets and move them between the various queues. So from now on, all tickets will be quickly moved in the public queue (when they don’t contain sensitive information of course). We’ll be able to do some triage and ping DSA members for urgent requests.
Matt and me have been trying to help out the DSA team for quite some time now, and while we’re not DSA with root rights, we’re in regular contact with the members (except Martin “Joey” Schulze who refuses to join the DSA IRC channel, who doesn’t use the request tracker and who doesn’t read the DSA mails either) and with several local admins. So if you have some troubles interacting with the DSA team, you can try to get in touch with us and we’ll see if we can help you.
In too many cases people contact directly individual DSA members (Joey in particular). Please refrain from doing so, other volunteers (who might help you) won’t notice your request. Furthermore systematic request tracker usage helps us identifying what is well handled and what’s not. And it’s not more complicated than a simple email for you.
Update: currently local admins are not subscribed to the request tracker. The RT setup will need some further adjustment for that, so the email@example.com list can still be useful if you want to reach them.